Hours of Operation
We are open Monday through Friday from 9 a.m. to 3 p.m. CST
We close for all government observed holidays
This policies and procedures applies to the following products from:
Personal Brand
www.theallisongeorge.com
Membership Site
www.mastersclub.co
Billing Address
PO Box
Des Moines, IA 50327
Returns & Subscription Cancellations
Once a return is received or valid refund request submitted, the refund process will take no more than 30 days. All refunds will be either returned to the original credit card OR- mailed in check form to the billing name and address. International orders that will be refunded back to the original credit card, and PayPal orders will be credited back to the PayPal account.
FOR PHYSICAL PRODUCT RETURNS:
You have SIXTY (60) Days from the date of the original purchase to return the product to receive your refund. Any return received after the SIXTY (60) DAY time limit will not be processed.
FOR MEMBERSHIP SUBSCRIPTIONS:
Monthly Subscriptions: You have THIRTY (30) Days from the date of the original purchase to request a refund for your monthly subscription. Any refund request after the THIRTY (30) DAY time limit will not be processed. You may cancel at any time after the initial THIRTY (30) Days have passed.
Please note that cancelation of Membership means giving up privilege to products and services found within.
Renewal Terms
Monthly Subscriptions automatically renew each month at the stated retail price until the subscription buyer notifies the company that they wish to cancel. Please refer to Returns & Subscription Cancellations section of the Terms of Service page.
Refund Policy
FOR MEMBERSHIP SUBSCRIPTIONS:
You have seven (7) days to review the Membership Site. Should you not want the service within the first seven days, we will provide a full refund. All requests must be made in writing.
Customer Service
If you have questions or comments regarding your membership or online course, please email us.
Response times to your inquiries can range from 24 – 48 hours.